Q.How long does it usually take for my used part to arrive?

A: Typically, it takes somewhere between 7-14 business days. However, sometimes due to unusual circumstances like weather delays, order volumes, holidays, etc., it may take some additional time.

Q.After my order has been processed,how long will it take to receive my remanufactured engine or transmission?

A: Under normal circumstances order are received within 7-14 Business Days (Excluding weekends and Holidays). Please allow additional time due to additional build times, weather delays or other unforeseen circumstances.

Q.How does my part arrive ?

A: Depending on the part ordered, your used part will arrive either on a 3×3 pallet, shrink wrapped and drained of all fluids. Your remanufactured part will arrive in a POD. A POD is a special container designed for the shipping of the part and core return. You will find carrier and tracking information by shipping tracker tool we have incorporated on our website.

Q.Will i be receiving the exact part i have searched for ?

A: OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in an exact fit for multiple makes and models as determined by OEM standards.

Q.How do i know that the part i found on your website is compatible with my vehicle?

A: OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in an exact fit for multiple makes and models as determined by OEM standards.

Q.What will be included with my used engine?

A: Engines come complete, without AC Compressor, Starter, Alternator or Power Steering Pump. Parts left on the engine block are for convenience purposes only.

Q.What will be included with our remanufactured engines?

A: You will receive an engine which is commonly known as a ‘long block engine.’ A long block is an engine sub-assembly that consists of the assembled block, crankshaft, cylinder head, camshaft, valve train, gaskets and oil pump. Certain parts, such as the oil pan, valve covers, timing covers, and intake manifold are not included and will need to be transferred from your engine. The power steering pump, starter, AC compressor and alternator are not included. To make the installation process easier for you, we offer an Engine Installation Kit at the additional cost. Our Engine Installation Kit includes the following: Filters, various tune up items, distributor caps, rotors, plug wires, spark plugs, belts, radiator hoses, new water pump, new mechanical fuel pump (if applicable), thermostat and radiator cap. Parts included in the Engine Installation Kit may vary based on the specifications of the engine. We will verify compatibility of the Engine Installation Kit, based on the VIN number provided at checkout.

Q.Does your transmission come with a torque converter?

A: Yes, our Used and Remanufactured transmissions always come with torque converter.

Q.Does your quote include shipping and handling?

A: Yes, our Flat Rate Shipping (Commercial address) is $299. Residential delivery or Liftgate service will result in additional $99 fee. Under normal circumstances order are received within 7-14 Business Days (Excluding weekends and Holidays). Please note, certain locations (remote areas) as well as certain locations in CO, UT, MT, NY, OR, CA may result in additional delivery fee. However, due to increasing order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Please note all shipping times are estimates and not guarantees

Q.What are the payment options?

A: Most credit cards are accepted through our website. Payments are also accepted in the form of Chase QuickPay. Please note, your payment has to clear before your item will ship.

Q.What happens when the order is placed?

A: Our sales and customer support team will get it processed. You will be contacted if any additional information is needed.You will receive your tracking number, once your order is shipped.Please allow for 7 – 14 Business Days(Excluding weekends and Holidays) for your order to arrive.

Q.What is the best method to contact you for any question or concerns?

A: The best method to contact us is through our Contact Us page on our website. We typically answer all messages within the same day (usually within 1 hour). Should you have any questions, please feel free to call u